Privacy policy

Your privacy is important to us.

 

It is Live ProACTIVE's policy to respect your privacy regarding any information we may collect from you across our website, http://www.liveproactive.co.uk, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. The online booking site associated with Live ProACTIVE (Jane App) has its' own set of privacy policies and GDPR protection which is available for your viewing on the booking page 

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 1 February 2021.

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Terms and conditions

Live ProACTIVE Terms of Service

1. Terms

By accessing the website at http://www.liveproactive.co.uk, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use Licence

Permission is granted to temporarily download one copy of the materials (information or software) on Live ProACTIVE's website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:

  • Modify or copy the materials

  • Use the materials for any commercial purpose, or for any public display (commercial or non-commercial)

  • Attempt to decompile or reverse engineer any software contained on Live ProACTIVE's website

  • Remove any copyright or other proprietary notations from the materials or

  • Transfer the materials to another person or "mirror" the materials on any other server.

 

This licence shall automatically terminate if you violate any of these restrictions and may be terminated by Live ProACTIVE at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Live ProACTIVE's website are provided on an 'as is' basis. Live ProACTIVE makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

 

Further, Live ProACTIVE does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Live ProACTIVE or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Live ProACTIVE's website, even if Live ProACTIVE or a Live ProACTIVE authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Live ProACTIVE's website could include technical, typographical, or photographic errors. Live ProACTIVE does not warrant that any of the materials on its website are accurate, complete or current. Live ProACTIVE may make changes to the materials contained on its website at any time without notice. However Live ProACTIVE does not make any commitment to update the materials.

6. Links

Live ProACTIVE has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Live ProACTIVE of the site. Use of any such linked website is at the user's own risk. The online booking site associated with Live ProACTIVE (Jane App) has its' own set of privacy policies and GDPR protection which is available for your viewing on the booking page.

7. Modifications

Live ProACTIVE may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of London, England and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

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GDPR Privacy policy

This document refers to personal data, which is defined as information concerning any living person that is not already in the public domain.

The General Data Protection Regulation (GDPR) seek to protect and enhance the rights of UK citizens. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the UK.

At Live ProACTIVE we offer a range of health and care services. Our primary service is physiotherapy. Those treatments are carried out in accordance and under guidelines set out by the Chartered Society of Physiotherapy. We are regulated by the Health and Care Professions Council. The practice may also provide other treatments which will be pleased to provide more details.

Personal Data

To provide treatment we may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow us to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. As part of our obligations as primary healthcare practitioners there may be circumstances related to your treatment, on-going care or medical diagnosis that will require the sharing of your medical records with other healthcare practitioners e.g GPs, consultants, surgeons and/or medical insurance companies. You may withdraw consent by simply informing us.

 

For marketing purposes, we may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you.

 

In making initial contact with us, you consent to maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. We do not broker your data and you can ask to be removed from our marketing database by emailing us at emma@liveproactive.co.uk

Our website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. http://www.liveproactive.co.uk/ uses cookies to help us identify and track visitors and their website access preferences. If you do not wish to have cookies placed on your computers, you should set your browsers to refuse cookies before using our website.

Consent

Through agreeing to this privacy notice you are consenting to the Clinic processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing emma@liveproactive.co.uk

Disclosure

We  keep your personal information safe and secure, only administrative and clinical staff engaged in providing your treatment will have access to your patient records. We will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

Data storage

All Data is held in the United Kingdom. The Clinic does not store personal data outside the EEA.

Your rights

At any point whilst we are in possession of, or processing your personal data, all individuals have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.

  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.

  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.

  • Right to object – you have the right to object to certain types of processing such as direct marketing.

  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the unlikely event that we refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. 

You can request the following information

  • The purpose of the processing as well as the legal basis for processing.

  • If the processing is based on the legitimate interests of the Clinic and information about these interests.

  • The categories of personal data collected, stored and processed.

  • Recipient(s) or categories of recipients that the data is/will be disclosed to.

  • How long the data will be stored.

  • Details of your rights to correct, erasure, restrict or object to such processing.

  • Information about your right to withdraw consent at any time.

  • How to lodge a complaint with the supervisory authority (ICO).

  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

  • The source of personal data if it wasn’t collected directly from you.

  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

 

To access what personal data is held, identification will be required

We will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If we are dissatisfied with the quality, further information may be sought before personal data can be released. 

Information Recording

We may keep copies or recordings of any correspondence you have between us, including emails, telephone calls, consultations, or voice recordings. This may be used for quality and training purposes, and to prevent criminal behaviour.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by the Clinic you have the right to complain to us.